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How do I return an item?

Ag Express Electronics Return Policy

 

Ag Express Electronics offers returns for most items within 30 days of receipt of shipment. Most items sold on store.agexpress.com follow our general returns policies, but some products have different policies or requirements associated with them.

 

Requirements for a Full or Partial Refund:

Prior to return, Customer must call 308-381-2905 (8am to 5pm CST M-F) or email customer service gi@agexpress.com.

 

At the sole discretion of Ag Express Electronics, Special order or Custom order parts may not be subject to return. 

 

Standard and non-custom parts can be returned up to 30 days from shipment for no restocking fee. Any shipping charges, including insurance to return product(s) is the sole responsibility of the customer who is returning the product for credit. The product(s) must be new, unused and in original unopened packaging when returned. Condition is solely determined by Ag Express Electronics.

 

After 30 days and before 60 days a 15% restocking fee will be charged. Any shipping charges, including insurance to return product(s) is the sole responsibility of the customer who is returning the product for credit.  The product(s) must be new, unused and in original unopened packaging when returned. Condition is solely determined by Ag Express Electronics.

 

At the sole discretion of Ag Express Electronics, if the part(s) returned are opened, used, damaged, or dirty, there may be no refund, or the restocking fee may be increased to return the product(s) back to sellable condition.

 

No returns after 60 days.

 

Shipping charges (to) the customer are not refundable. In addition, Customer pays for return shipping and is responsible for any shipping damages or insurance costs.

 

It typically takes 3-5 business days to authorize the refund to your account once the merchandise is received. Actual refunds to the credit card account could take 2-3 weeks.

 

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